Customer Retention Strategy
We can handle the entire customer service component of your campaign needs. We work with you to organize and develop the right strategy for you. We have worked with hundreds of campaigns and offer combinations; we know what has worked and what hasn’t. We will then manage to your standard and metrics needed to improve customer experience and retention.
Live Transfers & Sales Appointment Setting
We offer vastly skilled agents specifically trained and totally focused on providing your company with top quality, high-intent, inbound calls from shoppers at their peak of interest. We find insurance and mortgage consumers at their highest point of interest and simply hand them to you.
ABOUT US
Call First Communications is a full-service, American operated, offshore teleservice organization specializing in retention-based customer service strategies, lead generation, warm transfers, appointments setting, order confirmation, quality assurance services, data entry, outbound customer contact (B2C and B2B) and live chat service. With more than 40 years of direct response and affiliate marketing experience, our time proven methods enable us to provide our clients with a low cost off shore service strategy. With over 2500 live seats we can service account both big and small.
We also provide a variety of backend administrative solutions to maximize your businesses full backend and other administrative tasks. We want our clients to think of us as a go to partner for all things business related.
ADDITIONAL SERVICES
Cost Efficient Back Office
Streamline operations and cut costs with our reliable back-office solutions, designed to keep your business running smoothly without the overhead.
Admin Support
Stay focused on growth while we handle scheduling, data management, and other administrative tasks with accuracy and efficiency.
Lead Generation
Fuel your sales pipeline with qualified prospects through our targeted outbound calling and strategic engagement services.
Quality Assurance
Ensure every call meets your standards with our rigorous monitoring and feedback process that drives continuous improvement.
Dedicated Agents
Our trained agents act as an extension of your team, delivering consistent, professional communication with every customer.
Data Entry & Chat Support
From accurate data entry to responsive live chat, we keep your customer interactions seamless across all channels.
